Privacy Policy

Welcome to Seasons Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how Seasons Pizza ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website pizza-seasons.click, place orders, use our services, or interact with us in any way. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.

This Privacy Policy is designed to comply with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. About Us

Seasons Pizza operates as a food service business in the United States. For all privacy-related matters, you may contact us using the information below:

2. Information We Collect

We collect information about you in a variety of ways depending on how you interact with us. The categories of information we may collect include the following:

2.1 Personal Identification Information

When you create an account, place an order, make a reservation, sign up for our newsletter, or otherwise communicate with us, we may collect personal information that identifies you, including but not limited to:

• Full name
• Email address
• Phone number
• Billing and delivery address (street address, city, state, ZIP code)
• Payment information (credit/debit card details, which are processed securely through third-party payment processors)
• Username and password for account creation
• Date of birth (when required for age verification purposes)
• Dietary preferences and food allergy information you voluntarily provide

2.2 Transaction and Order Data

When you place orders through our website or any affiliated ordering platforms, we collect information related to those transactions, including:

• Order history and details (items ordered, quantities, customizations)
• Order timestamps and delivery or pickup preferences
• Payment method type (e.g., credit card, digital wallet)
• Loyalty points or reward program data
• Special instructions or notes attached to orders

2.3 Usage Data and Website Activity

When you visit our website pizza-seasons.click, we automatically collect certain information about your visit, including:

• IP address
• Browser type and version
• Pages viewed and time spent on each page
• Links clicked within the website
• Referring website or URL that directed you to our site
• Search queries entered within the site
• Session duration and navigation patterns
• Error logs and crash reports

2.4 Device Information

We may collect information about the device you use to access our website or mobile services, including:

• Device type (desktop, mobile, tablet)
• Operating system and version
• Unique device identifiers
• Mobile network information
• Screen resolution and hardware configuration data

2.5 Location Data

With your permission, we may collect precise or approximate location data from your device to help you find nearby Seasons Pizza locations, facilitate delivery services, or personalize your experience. You may disable location services through your device settings at any time, though this may affect certain features of our service.

2.6 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect data about your browsing behavior on our website. This information helps us improve your experience and deliver relevant content. Please refer to Section 9 of this policy for detailed information about our use of cookies.

2.7 Communications Data

If you contact us by email, phone, through our website contact form, or via social media, we may retain records of those communications, including the content of messages, your contact details, and our responses.

2.8 User-Generated Content

If you submit reviews, ratings, photos, comments, or other content through our website or social media channels, we collect and may display that content publicly. Please be mindful of what you share, as such information becomes publicly accessible.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes, including:

3.1 Order Fulfillment and Service Delivery

• Processing and fulfilling your food orders
• Coordinating delivery or in-store pickup
• Sending order confirmations, receipts, and delivery status updates
• Handling returns, refunds, or complaints related to your orders
• Managing loyalty programs and promotional credits

3.2 Account Management

• Creating and maintaining your customer account
• Authenticating your identity when you log in
• Providing customer support and responding to inquiries
• Sending important account-related notifications

3.3 Analytics and Website Improvement

• Analyzing website traffic patterns and user behavior
• Identifying technical issues and improving website performance
• Conducting internal research to understand customer preferences
• Developing new features, products, and services based on usage data
• Monitoring and preventing fraud or unauthorized account access

3.4 Marketing and Personalization

• Sending promotional emails, newsletters, and special offers (with your consent where required)
• Personalizing your website experience based on your preferences and order history
• Displaying targeted advertisements through third-party advertising networks
• Conducting surveys and gathering feedback to improve our offerings
• Notifying you of seasonal promotions, limited-time menu items, and events

3.5 Legal and Compliance Purposes

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from government authorities or law enforcement
• Enforcing our Terms of Service and other legal agreements
• Protecting the rights, property, and safety of Seasons Pizza, our customers, and the public
• Resolving disputes and preventing fraudulent transactions

4. How We Share Your Information

We do not sell your personal information in the traditional sense. However, we may share your information with certain third parties under the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only as needed to perform their functions and are contractually obligated not to disclose or use it for any other purpose. These include:

• Payment Processors: To securely process your transactions and prevent fraud
• Delivery Partners: Third-party delivery services that fulfill your food orders
• Cloud and Hosting Providers: To store data and operate our website infrastructure
• Email and Marketing Platforms: To send promotional communications and newsletters
• Analytics Providers: Such as Google Analytics, to analyze website usage
• Customer Support Tools: Platforms that help us manage customer inquiries
• Advertising Networks: To deliver targeted advertisements (subject to your preferences)

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we are required to do so by law or in response to valid legal processes, including subpoenas, court orders, or government requests. We may also disclose information when we believe disclosure is necessary to:

• Comply with applicable federal, state, or local laws
• Protect the safety of our customers, employees, or the public
• Investigate potential violations of our Terms of Service
• Detect, prevent, or address fraud, security, or technical issues

4.3 Business Transfers

In the event that Seasons Pizza undergoes a merger, acquisition, restructuring, or sale of all or a portion of its assets, your personal information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website if such a transfer occurs, and you will be informed of any changes to this Privacy Policy that may result.

4.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized information with third parties for research, marketing, or analytical purposes. This type of data does not identify any individual user and is not subject to the same restrictions as personal information.

4.5 With Your Consent

We may share your personal information with other parties when you have given us explicit consent to do so, such as when you participate in a joint promotion or referral program.

5. Data Security

We take the security of your personal information very seriously. We implement a variety of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) and Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Secure Payment Processing: All payment card information is processed through PCI DSS-compliant payment processors. We do not store full credit card numbers on our systems.
• Access Controls: Access to personal data is restricted to employees, contractors, and service providers who need that information to perform their job functions. Access is governed by role-based permissions.
• Firewalls and Intrusion Detection: We maintain firewalls and intrusion detection systems to protect our servers from unauthorized access.
• Regular Security Assessments: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses in our systems.
• Data Minimization: We collect only the personal data that is necessary for the purposes described in this policy.

6. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights with respect to your personal information:

6.1 Right to Access

You have the right to request a copy of the personal information we hold about you. Upon a verified request, we will provide you with a summary of the categories and specific pieces of personal data we have collected about you.

6.2 Right to Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. You may update many of your account details directly through your account settings page.

6.3 Right to Deletion

You may request that we delete your personal information. We will honor such requests subject to certain legal exceptions, such as when we are required to retain data by law, to complete pending transactions, or to protect against fraud. Please note that deletion of your account data may affect your ability to use certain features of our services.

6.4 Right to Data Portability

Where technically feasible and required by applicable law, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to have that data transmitted to another service provider.

6.5 Right to Opt Out of Marketing

You may opt out of receiving promotional emails from us by clicking the "unsubscribe" link in any marketing email we send, or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages.

6.6 Right to Opt Out of Sale or Sharing (California Residents — CCPA/CPRA)

Under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), California residents have the right to opt out of the sale or sharing of their personal information for cross-context behavioral advertising. If you are a California resident and wish to exercise this right, please contact us at [email protected] with the subject line "California Privacy Rights."

6.7 Right to Limit Use of Sensitive Personal Information

California residents have the right to request that we limit the use and disclosure of sensitive personal information (such as precise geolocation data, financial account details, and health-related data) to only what is necessary to provide the services you have requested.

6.8 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you services, charge you different prices, or provide you a lower quality of service because you exercised your rights under applicable privacy laws.

6.9 How to Submit a Privacy Request

To exercise any of the rights listed above, please contact us using one of the following methods:

• Email: [email protected]
• Website: pizza-seasons.click

We will respond to verified requests within 45 days as required under CCPA/CPRA. In certain circumstances, we may require additional time (up to 90 days total) and will notify you of the extension within the initial 45-day period. We may need to verify your identity before processing your request to ensure your information is protected.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations. The following general retention periods apply:

When personal data is no longer needed for its original purpose and no legal obligation requires its retention, we will securely delete or anonymize it in accordance with our data disposal procedures.

8. Children's Privacy

Seasons Pizza does not knowingly market to, solicit, or collect personal information from individuals under the age of 18. If we discover that we have inadvertently collected personal information from a minor under the age of 18, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us at [email protected] so that we can take appropriate action.

In addition, we comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under the age of 13 without verifiable parental consent. Our services are not directed at children under 13, and we do not knowingly collect information from this age group.

9. Cookies and Tracking Technologies

Our website pizza-seasons.click uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements. Below is a brief overview of how we use these technologies:

9.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites function efficiently and to provide website operators with information about how users interact with their sites. Cookies can be "session cookies" (which are deleted when you close your browser) or "persistent cookies" (which remain on your device for a set period or until you delete them).

9.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These enable core features such as shopping cart functionality, user authentication, and security. They cannot be disabled without affecting website performance.
• Performance and Analytics Cookies: Used to collect information about how visitors interact with our website. This data helps us improve the website's performance and user experience. We use tools such as Google Analytics for this purpose.
• Functional Cookies: Allow the website to remember your preferences, such as language settings, saved addresses, and order history, to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to deliver advertisements that are more relevant to you and your interests. They may also be used to limit how many times you see an ad and to measure the effectiveness of advertising campaigns.
• Third-Party Cookies: Some cookies are placed by third parties, such as social media platforms and advertising networks, when you interact with embedded content or advertisements on our website.

9.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse all cookies, accept only certain types, or be notified when a cookie is set. Please note that disabling certain cookies may impact the functionality and features available to you on our website. You may also opt out of interest-based advertising through tools provided by the Digital Advertising Alliance (DAA) at www.aboutads.info or the Network Advertising Initiative (NAI) at www.networkadvertising.org.

For a comprehensive description of all cookies we use, their purposes, and their retention periods, please refer to our full Cookie Policy available on our website.

10. International Data Transfers

Seasons Pizza is based in the United States, and your personal information is primarily collected, processed, and stored within the United States. If you access our website from outside the United States, please be aware that your data may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website and services and providing your personal information, you acknowledge and consent to the transfer of your data to the United States and its processing in accordance with this Privacy Policy. We take appropriate contractual and technical measures to ensure that any international transfers of personal data comply with applicable law and that your information remains protected to the standards described in this policy.

If you are located in a jurisdiction with specific international data transfer requirements, such as the European Economic Area (EEA) or the United Kingdom (UK), and you have concerns about the cross-border transfer of your data, please contact us at [email protected].

11. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or online ordering systems that are not operated by Seasons Pizza. When you click on these links, you will be directed to those third-party sites, which have their own privacy policies. We strongly encourage you to review the privacy policies of every website you visit. We have no control over and assume no responsibility for the content, privacy practices, or policies of any third-party websites or services.

12. California Privacy Rights (CCPA/CPRA)

If you are a resident of the State of California, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) grants you specific rights with respect to your personal information. In the preceding 12 months, we have collected the following categories of personal information:

• Identifiers (name, email address, IP address, phone number)
• Commercial information (order history, purchasing tendencies)
• Internet or other electronic network activity (browsing history, search history, interactions with our website)
• Geolocation data (with your permission)
• Inferences drawn from personal information to create a profile about your preferences

California residents also have the right to request information about whether we have disclosed personal information to third parties for direct marketing purposes in the preceding calendar year, and if so, the categories of personal information shared and the identities of those third parties.

To exercise your California privacy rights, please submit a verifiable consumer request to [email protected] with the subject line "California Privacy Rights Request." We will respond within the timeframes required by applicable law.

13. Filing a Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response, you have the right to file a complaint with an appropriate regulatory authority.

13.1 Federal Trade Commission (FTC)

In the United States, consumer privacy complaints may be submitted to the Federal Trade Commission (FTC), which enforces consumer protection laws, including those related to privacy and data security:

• FTC Website: www.ftc.gov
• FTC Complaint Center: reportfraud.ftc.gov
• FTC Phone: 1-877-382-4357

13.2 California Attorney General (California Residents)

California residents may submit privacy-related complaints to the California Attorney General's Office or the California Privacy Protection Agency (CPPA):

• California AG Website: oag.ca.gov/privacy
• California Privacy Protection Agency: cppa.ca.gov

13.3 State-Level Consumer Protection Authorities

Residents of other U.S. states may also contact their respective state attorney general or consumer protection agency regarding privacy concerns. Many states have enacted their own consumer privacy laws and maintain dedicated offices to handle such complaints.

14. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our website prior to the change becoming effective.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this policy are posted constitutes your acceptance of those changes.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

We aim to respond to all privacy-related inquiries within 10 business days. For formal rights requests under CCPA/CPRA, we will respond within the statutory timeframe of 45 days, with the possibility of a 45-day extension when necessary.